Guiding Principles

  1. Adhere to the letter and the spirit of the law.
  2. Promote a highly trained, technologically sophisticated, diverse and contemporary workforce.
  3. Never take a single person for granted. In this business, the assets of the company go home each evening.
  4. Provide exceptional service to customers and REALTORS®. A customer who has a positive experience will tell one person; customer who has a negative experience will tell 10 people.
  5. Create a learning environment - identify and share best practices with colleagues.
  6. People want to associate with winners - set a positive example.
  7. Recruit management and REALTORS® with a commitment to performance with integrity.
  8. Establish and monitor financial controls to ensure adherence.
  9. Provide honest and accurate disclosure of business facts and financial data.
  10. Respect and protect the reputation of HomeServices and its affiliated brands.